Poly Prep seeks applicants for the position of Technical Support Specialist. The ideal candidate is someone seeking to learn and grow in the field of technology, and willing to collaborate with a strong team in a fast-paced environment. Strong problem-solving skills, and ability to think on one’s feet are essential to this position.  The Technical Support Specialist will work with a wide range of individuals in various roles throughout the school, and help ensure that our faculty, staff, and students have access to the tools they need. This is an immediate hire.

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES

• Provide level one support for employee devices, as well as school and personally-owned student devices
• Troubleshoot technical issues and perform repairs in a high-paced environment
• Communicate clearly and effectively with other members of the department to proactively identify and address problems
• Maintain inventory of parts and assets installed through classroom and office spaces
• Manage and maintain the audio/visual components of the school’s major performance spaces
• Assist event planning teams to establish technical support needs and work closely with those teams to run the events
• Attend and participate in technology department and faculty meetings, and after-school events during the school year
• Other duties as assigned by the Head of Technology

QUALIFICATIONS

Education:  Bachelor’s degree.  Computer Science or other technology focus preferred. 

Experience:  3+ years working in a technical support or help desk role.  Experience in this role should include working with multiple platforms including Windows, Mac OS, iOS, and Android, as well as performing diagnostics and repairs of technology systems such as tablets, laptops, and desktop computers.  Proven ability to translate "tech-speak" into plain English for non-technical departments.  Additional experience with Google Workspace, Microsoft 365, and JAMF a plus.

Special Requirements:  Flexibility with schedule as major events requiring technical support occasionally happen outside of normal school hours

Salary: $75,000 - $85,000 

Poly Prep strives to be an equitable, just, and diverse community, one proud of and deeply committed to empowering students to discover who they are and what they want to be. In keeping with the country day school philosophy, we seek community members who will share a passion for learning in and out of the classroom. Every educator at Poly Prep aspires to uphold our mission “to support and inspire the next diverse generation of leaders and global citizens to act with intelligence, imagination and--above all--character.”

We offer a great environment, with a full benefits package  (medical, dental, vision, life insurance, a generous match on our 403(b) retirement plan, long-term disability, flexible spending account, pre-tax commute benefit, and free lunch).   

How to Apply: Interested applicants should send a cover letter and current resume detailing their interest in the position and specific evidence of their qualifications to Charles Polizano, Head of Technology cpolizano@polyprep.org

Poly Prep is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment.  We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.